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Station Operations Control (Classroom, 4 days)



Essential training for operations officers at the control centers of ground service providers and self-handling airlines.

Gain practical knowledge of station control to run efficient and safe ground operations. Learn operational aspects to perform quick turnarounds and minimize delays.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Entry-level and Professional
Prerequisites: Participants should have some knowledge of ramp, passenger and cargo handling operations

What you will learn

Upon completing this course you will have the skills to:

  • Coordinate aircraft handling operations
  • Plan for ground staff recourses and GSE
  • Handle communications in response to emergency situations
  • Manage standard messaging
  • Support cockpit crew before departure
  • Complete basic slot requests
  • Support airline operations for fast turnarounds

Course content

Practical overview

  • Aircraft and airport characteristics
  • Airport and aircraft codes
  • GSE equipment characteristics
  • Weight and balance principles
  • Basic meteorology (METAR/TAF/Enroute)


  • IATA standards Messaging (AHM7XX)
  • Introduction to EMD/ EDM (Electronic Miscellaneous Document)
  • Air to ground radiotelephony
  • SLOT messaging, basic SLOT requests and replies


  • Ramp services (AHM631)
  • Ground operations manuals and their maintenance
  • Passenger and cargo handling overview
  • Turn around coordination (AHM021&615&616)
  • Station control in CDM (Collaborative Decision Making)
  • Flight documentation
  • Presentation of AIP
  • Security awareness
  • Emergency response procedures (including AHM633) 


  • Basic Resources Management and Team Management

Download full outline (pdf)

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Who should attend

  • Station Operations Controllers
  • Ground Service Providers supervisors 
  • Station Management assistants
  • Airline representative
  • Airline Ground Staff


Additional information

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