Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions.

This course helps you to understand and apply RAM resolutions so that you will receive the appropriate entitlement, and achieve cost-effectiveness by eliminating unnecessary rejections and disputes.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Entry-level and Professional
Prerequisites: none

Download full outline (pdf)

• Gain comprehensive knowledge on how to enhance billing and settlement processes 
• Learn how to perform interline accounting tasks at an advanced level
• Raise rejection memos and initiate correspondence 
• Reduce losses by minimizing rejections and disputes
• Understand how the RAM is structured, and where to find the applicable governing rule through a step-by-step guide

This course is aimed at:

• Managers, supervisors and officers dealing with interline billings, rejections and disputes 
• Finance officers 
• Revenue accounting managers
• Senior revenue analysts 
• Interline accountants and auditors

Currency conversion procedures for passenger billings

• How to apply the RAM chapter A12
• Quick reference guide to identify the applicable currency of clearance and billing

Categories of interline activity

• Rerouting billing rules
• Billing for inadmissible passengers
• Billing for lost documents
• Refund billing rules
• Sales agents commission and interline service charge

Application of the following:

• Multilateral Interline Traffic Agreement (MITA)
• Revenue Accounting Manual (RAM)
• Multilateral Proration Agreement - Passenger (MPA-P)
• IATA Resolutions

Rejections and the Application of Time Limits

Download full outline (pdf)

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More