Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations. 

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Professional
Prerequisites: none

Upon completing this course you will have the skills to:

• Apply the latest exchange/reissue and netting procedures
• Manage Miscellaneous Charges Orders (MCOs) in an electronic environment
• Handle different refund requests
• Determine when endorsements are necessary in an electronic ticketing environment
• Re-price tickets using either historical or current fares and exchange

This course is recommended for:

• Tariff managers
• Sales and ticketing executives
• Fares and ticketing instructors
• Senior interline billing specialists

• Changes in fares and rules/fare guarantee
• Monetary ticketing entries
• Voluntary rerouting (totally unused tickets and partially used tickets)
• Exchange/Reissues: with ADC / No Additional Collection (ADC) / with refundable balance
• Accepting MCO/MPD/EMDs for additional payment

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.