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Airline Cabin Crew Training with Harvard ManageMentor

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About

Prepare yourself to start your career as an airline cabin crew.

What you will learn

Earn the Leadership & Management Diploma

Upon completing this course you will have the skills to:

  • Appreciate the cabin crew profession, its origins and current practices
  • Describe aircraft types and cabin crew functions
  • Manage passenger interactions in a variety of circumstances
  • Recall emergency and safety procedures
  • Build or refresh management and leadership skills
  • Respond to management challenges effectively

Available as: Distance Learning course
Duration: 70-75 hours plus 2.5 hours for exam
Recommended level: Entry-level
Prerequisites: None

Key topics

  • Introduction to Aircraft and Aviation Familiarization
  • Crew Member Coordination and Communication
  • Customer Service and managing passenger interactions
  • Safety and emergency procedures
  • Harvard ManageMentor modules

Table of Contents (pdf) for Cabin Crew course

Harvard ManageMentor (HMM) incorporates state-of-the-art, media-rich content furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development. It is a valuable online reference that companies around the world trust to help boost individual and corporate performance by helping you handle the small and large Management & Leadership issues you face. 

In addition to the key principles in each area, topics are supported with video insights from leaders and experts, Harvard Business School case studies, Harvard Business Review articles, templates, checklists, discussion outlines and other resources to enable deeper understanding.

Upon enrolment, you will receive access to over 40 modules, valid for 8 months; however, you are only required to successfully complete 10 modules. Each module is 2-4 hours long. You can select topics that better reflect your training and development criteria:

 

  • Selection by category: Managing Yourself, Managing Others, Managing the Business
  • Selection by role: First-Time Manager, Mid-Level Manager, Senior Manager

 

At the end of each module, a certificate of completion is awarded to those who pass each module with 70% and have viewed 70% of the course content.

Who should attend

This course is recommended for:

  • Aspiring cabin crew members

This course is a step towards earning an IATA Diploma in:

Additional information

Combined, the Harvard ManageMentor modules and this Distance Learning course in eBook format will provide you with the Leadership and Management skills you need to succeed in your organization.

At the end of each module, a certificate of completion is awarded to those who pass each module with 70% and have viewed 70% of the course content.

Upon successful completion of the 10 required HMM modules and the IATA module, contact us to claim your IATA Leadership and Management Diploma.

NOTE:

1. The fees include the Aviation Distance Learning course and acces to the HMM modules.

 2. Customers may contact us for more information.

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Additional information

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