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Airline Customer Service with Harvard ManageMentor

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Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

What you will learn

Upon completing this course you will have the skills to:

  • Learn techniques of effective communication and customer contact
  • Understand the various social styles and cultural differences of airline customers
  • Gain knowledge about new trends in customer service
  • Build or refresh management and leadership skills
  • Respond to management challenges effectively

Who should attend

This course is recommended for:

  • Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
  • Cargo reservations and receiving staff
  • Public relations and sales support personnel
  • Flight attendants

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Additional information

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