Improve the On-Time Performance of your station.

Essential training for station managers working for ground service providers and self-handling airlines. This course helps you understand ground handling functions, from marshaling to pushback, check-in to deicing. Review management responsibilities on the ramp and in the passenger and cargo terminals.

Join the 689 Station Managers and Ground Operations professionals from 75 countries who have upgraded their skills with this training since 2008.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have knowledge of airport business and operations

Download full outline (pdf)

Upon completing this course you will have the skills to:

• Manage all ground handling services according to AHM
• Increase the efficiency of your stations as an airline or service provider
• Work within the frame of IATA's Airport Handling Manual and Standard Ground Handling Agreement

This course is recommended for:

• Airline station managers
• Ground handling managers and supervisors
• Airport authorities

• Cooperation between airlines and service providers
• Duties of the station manager
• Principles of customer service
• Facilitation and simplifying passenger travel
• Ramp,cargo and terminal activities
• Service Level Agreements (SLA)
• Resources and GSE management
• ULD handling
• Aviation security awareness
• Baggage handling
• Emergency response planning

Download full outline (pdf)

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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