Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have knowledge of airport business and operations

Download course outline (pdf)

Upon completing this course you will have the skills to:

• Formalize the knowledge on all ground handling services according to AHM
• Increase the efficiency of your stations as an airline or service provider
• Work within the frame of IATA's Airport Handling Manual and Standard Ground Handling Agreement

This course is recommended for:

• Airline station managers
• Ground handling managers and supervisors
• Airport authorities

• Cooperation between airlines and service providers
• Duties of the station manager
• Handling agreements and standards
• Passenger, Ramp and Cargo handling services
• Resources management (GSE and manpower)

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Looking for more Ground Operations courses? You might also be interested in:

• Aircraft Turnaround Coordination
• Station Operations Control
• Crisis Communications & Media Response
• SGHA-SLA & Effective Negotiation Behaviors Workshop
• Airport Emergency Planning and Management