Learn about airline accountability, credibility, reputation, and survival based on the response after an incident or accident.

Upon completing this course you will have the skills to:

• Develop a family assistance plan and program within your airline
• Recruit and allocate employees to ensure a sufficiently trained staff on standby
• Identify the equipment and ideal facilities required to best prepare an airline for crisis management

This course is recommended for:

• Managers in Emergency Response and Family Assistance Programs
• Accident response trainers
• Aviation risk managers
• Airline and airport managers

• Family Assistance Program
• Organisation and Internal Communication
• Emergency Centers
• Reservations Call Centre
• Family Support Centre