Support your Quality Management System with a successful Internal Audit program.   

Learn how to perform an audit and use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Entry-level and Professional
Prerequisites: None

Download outline (pdf)

• Learn the regulatory requirements for the internal audit of a Quality Management System
• Acquire tools to plan and conduct a successful internal audit
• Measure an organization’s degree of compliance using objective evidence
• Present assessments in a clear and concise reporting format
• Apply auditing requirements to your operations

• Quality Managers
• Safety Managers
• Operations Managers
• All personnel wishing to become an internal auditor

• Oversight
  • Structure of the aviation industry
  • Regulatory agencies
  • Management systems
• Internal Audit (Introduction)
   
• The Auditor
  • Qualities of an Auditor
  • Responsibilities and activities
  • Human factors
• The Audit
  • Terminology
  • Process and program
  • Initiation and preparation
  • Audit plan and agenda
  • Document Review
  • Audit performance and evidence gathering
  • Analysis of findings
  • Audit report and follow-up
• ISAGO Awareness and Audit Program

An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.