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Passenger Ground Services with Rosetta Stone® TOTALe® PRO - Online Language Training

DescriptionContent OverviewPrices & RegistrationExam Schedule

Learn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).

Course details

Available as: Distance Learning course in eBook format bundled with Rosetta Stone Online Language Training
Duration: 40-45 hours (plus 2.5 hours for exam) and 200 hours approx. for Rosetta Stone Online Language Training
Recommended level: Entry-level
Prerequisites: Intermediate English language level to study the Airline Cabin Crew eBook. Rosetta Stone takes learners with no previous experience in a particular language to a B1 level on the Common European Framework (CEFR) in just 200 hours by completing Levels 1 to 5. Three level courses take learners to an A2 level.

What you will learn

Upon completing this eBook bundled with Rosetta Stone you will have the skills to:

  • Understand how airlines and airports operate in relation to the provision of passenger services
  • Learn about passenger and baggage check-in & boarding procedures, including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger & baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
  • Express common courtesy in the language chosen
  • Understand and respond to customer queries in the language chosen
  • Give instructions, directions, advice and suggestions in the language chosen
  • Describe the features of a travel product or service in the language chosen
  • Hold general conversation with customers or co-workers in the language chosen

Who should attend

  • Ground Handling Agents’ passenger services staff
  • Airport operators’ staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger services
  • Anyone wishing to start a career as a Passenger Service Agent

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Additional information

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