Learn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).

Available as: Distance Learning course in eBook format bundled with Rosetta Stone Online Language Training
Duration: 40-45 hours (plus 2.5 hours for exam) and 200 hours approx. for Rosetta Stone Online Language Training
Recommended level: Entry-level
Prerequisites: Intermediate English language level to study the Airline Cabin Crew eBook. Rosetta Stone takes learners with no previous experience in a particular language to a B1 level on the Common European Framework (CEFR) in just 200 hours by completing Levels 1 to 5. Three level courses take learners to an A2 level.

Upon completing this eBook bundled with Rosetta Stone you will have the skills to:

• Understand how airlines and airports operate in relation to the provision of passenger services
• Learn about passenger and baggage check-in & boarding procedures, including passengers with special needs
• Interpret the respective regulatory requirements related to passenger and baggage transport
• Understand how computer reservations and departure control systems operate
• Ensure safe and secure passenger & baggage transport
• Provide superior customer service in a demanding customer facing environment
• Learn about the latest technological innovations in passenger services
• Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
• Express common courtesy in the language chosen
• Understand and respond to customer queries in the language chosen
• Give instructions, directions, advice and suggestions in the language chosen
• Describe the features of a travel product or service in the language chosen
• Hold general conversation with customers or co-workers in the language chosen

• Ground Handling Agents’ passenger services staff
• Airport operators’ staff providing passenger services
• Civil Aviation Authorities’ staff providing passenger services
• Anyone wishing to start a career as a Passenger Service Agent

Passenger Ground Services:

• Introduction to airport & airline operations
• Computer Reservations (CRS) and Departure Control Systems (DCS) functions
• Passenger & Baggage check-in procedures (airport & off-site)
• Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
• Dangerous Goods regulations awareness for passenger service agents
• Managing passenger interactions
• Aviation security procedures for passenger & baggage transport
• Enhanced passenger facilitation, latest innovations and career opportunities

Rosetta Stone

• Level 1: Learn fundamental vocabulary and language structure
• Level 2: Talk about your environment
• Level 3: Express ideas, opinions and information through conversation
• Level 4: Apply advance vocabulary and grammar to negotiate complex situations
• Level 5: Engage in debates and speak about issues

About the Rosetta Stone Course

Rosetta Stone® TOTALe® PRO is a complete language learning course. You will speak, listen, read, and write while building a foundation in language with Rosetta Course®. You will then progress to Rosetta Studio®, where you participate in live online conversation with a coach who is a native speaker of your new language. You and up to three other learners participate in 25-minute sessions. Reinforce learning in Rosetta World®, the Rosetta Stone online community, where interactive activities enable you to practice and compete with other language learners. Rosetta Course, Rosetta Studio, and Rosetta World work together to help you speak your new language confidently. All the while, Rosetta Stone’s Customer Success Team helps motivate learners throughout their language learning experience.
Each Level consists of four Units (topics) containing four Core Lessons which build language and structure in sequence, incorporating speaking, listening, reading and writing practice. Each lesson is followed by a range of Focused Activities concentrated on specific parts of the language being learned (pronunciation, vocabulary, grammar, reading, writing, listening, and speaking). These activities are based on material already introduced within that lesson. Review activities test and reinforce how well you retain lesson content. Each unit is capped by a Milestone activity, a lifelike scenario where you participate in a dialogue, and need to apply your new language knowledge to that situation or context in order to progress through the activity.

Rosetta Stone Course Duration:

This course is delivered to you online, through cutting-edge technology. Enjoy 40–50 hours of engaging content per level. Study when and where it is convenient for you as your course access is available around-the-clock. Course access is for 12-months from your start date, and you will have access to all available levels of a chosen language.

Rosetta Stone Language Options:

Upon enrolment, ITDI will contact you by email to request your preferred choice of language. You can choose either English or any other language from the ones available below.

Rosetta Stone is available in the following 18 languages in Levels 1-3: Arabic, Dutch, Greek, Hebrew, Hindi, Irish, Japanese, Korean, Latin, Persian (Farsi), Polish, Portuguese, Swedish, Tagalog, Turkish, Vietnamese

In addition to Levels 1-3, the more advanced Levels 4-5 are available in the following languages:

Chinese (Mandarin), English (American), English (British), French, German, Italian, Russian, Spanish (Spain), Spanish (Latin America)

Rosetta Stone Technical Requirements:

• The use of a USB headset with microphone is highly recommended when learning from a desktop/laptop computer. Such headsets will enhance your learning experience and are available in most retail electronic shops
• Operating systems–Windows XP SP3, Vista SP2, 7, or 8; Mac (Intel) OS X 10.6 or higher.
• An up-to-date browser, broadband internet is also recommended.
• Your system will likely be prompted to install Flash 11.3 or higher.

Rosetta Stone Mobile Learning

You have the flexibility to strengthen your new language skills independently—whenever and wherever it's convenient. Mobile apps are available to continue learning and practicing using an iPad®, iPhone®, iPod touch®, and select Android™ devices. Apps are free of charge to download. Listening and speaking practice is also available on-the-go for MP3 players.

Rosetta Stone User guides

Upon initial login to the Rosetta Stone portal you can access documentation by clicking on the “Support” tab. A number of user guides are available in selected languages.

Rosetta Stone Completion Certificates

Rosetta Stone and IATA will provide an IATA endorsed certificate to learners after successful course completion. Your success will be measured through review tests or activities completed at the end of each level.

Table of contents(pdf)

Note:

1.The Airline Cabin Crew is offered in eBook format: training material available in electronic format readable in all computers and portable electronic devices. Benefit from discounted rates and save on shipping!
2.Airline Cabin Crew with Harvard ManageMentor modules: more information

This course is a step towards earning an IATA Diploma in:

• IATA Diploma in Aviation Studies (Distance Learning)
• Safety Management for Airlines Diploma