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Passenger Ground Services with Harvard ManageMentor

DescriptionContent OverviewPrices & RegistrationExam Schedule
Course details

Available as: Distance Learning course in eBook format and eLearning access to 40+ HMM modules
Duration: 90-95 hours plus 2.5 hours for exam
Recommended level: Entry-level and Professional
Prerequisites: None

What you will learn

Upon completing this course you will have the skills to:

  • Understand how airlines and airports operate in relation to the provision of passenger services
  • Learn about passenger and baggage check-in & boarding procedures, including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger & baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
  • Prepare yourself for a career in Passenger Services
  • Build or refresh management and leadership skills
  • Respond to management challenges effectively

Who should attend

This course is recommended for:

  • Airline passenger service staff
  • Ground Handling Agents’ passenger services staff
  • Airport operators’ staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger services
  • Anyone wishing to start a career as a Passenger Service Agent
  • Junior-level managers in the above-mentioned fields

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Additional information

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