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Passenger Ground Services with Harvard ManageMentor

DescriptionPrices & RegistrationExam Schedule

What you will learn

Upon completing this course you will have the skills to:

  • Understand how airlines and airports operate in relation to the provision of passenger services
  • Learn about passenger and baggage check-in & boarding procedures, including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger & baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
  • Prepare yourself for a career in Passenger Services
  • Build or refresh management and leadership skills
  • Respond to management challenges effectively

Available as: Distance Learning course in eBook format and eLearning access to 40+ HMM modules
Duration: 90-95 hours plus 2.5 hours for exam
Recommended level: Entry-level and Professional
Prerequisites: None

Key topics

  • Introduction to airport & airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger & Baggage check-in procedures (airport & off-site)
  • Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger & baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities
  • Harvard ManageMentor modules:

Harvard ManageMentor (HMM) incorporates state-of-the-art, media-rich content furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development. It is a valuable online reference that companies around the world trust to help boost individual and corporate performance by helping you handle the small and large Management & Leadership issues you face.

In addition to the key principles in each area, topics are supported with video insights from leaders and experts, Harvard Business School case studies, Harvard Business Review articles, templates, checklists, discussion outlines and other resources to enable deeper understanding. In addition to the key principles in each area, topics are supported with video insights from leaders and experts, Harvard Business School case studies, Harvard Business Review articles, templates, checklists, discussion outlines and other resources to enable deeper understanding.

Upon enrolment, you will receive access to over 40 modules, valid for 8 months; however, you are only required to successfully complete 10 modules. Each module is 2-4 hours long. You can select topics that better reflect your training and development criteria:

  • Selection by category: Managing Yourself, Managing Others, Managing the Business
  • Selection by role: First-Time Manager, Mid-Level Manager, Senior Manager

At the end of each module, a certificate of completion is awarded to those who pass each module with 70% and have viewed 70% of the course content.

This course is a step towards earning an IATA Diploma in:

Leadership & Management Training Program

Who should attend

This course is recommended for:

  • Airline passenger service staff
  • Ground Handling Agents’ passenger services staff
  • Airport operators’ staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger services
  • Anyone wishing to start a career as a Passenger Service Agent
  • Junior-level managers in the above-mentioned fields

Additional information

  • Combined, the Harvard ManageMentor modules and this Distance Learning course in eBook format will provide you with the Leadership and Management skills you need to succeed in your organization
  • At the end of each module, a certificate of completion is awarded to those who pass each module with 70% and have viewed 70% of the course content
  • Upon successful completion of the 10 required HMM modules and the IATA module, contact us to claim your Leadership and Management Diploma

NOTE: The fees include the distance learning course and access to the HMM modules.

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