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Ground Operations Management with Harvard ManageMentor

DescriptionContent OverviewPrices & RegistrationExam Schedule

Control and supervise an airline station in a self-handled or outsourced environment.

Course details

Available as: Distance Learning course
Duration: 60-70 hours plus 2.5 hours for exam
Recommended level: Professional and Management
Prerequisites: Participants should have at least 2 years of professional experience across ground handling functions

What you will learn

Upon completing this course you will have the skills to:

  • Control and supervise an airline station in a self-handled or outsourced environment
  • Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices
  • Motivate staff and effectively monitor their performance

Who should attend

This course is recommended for:

  • Airlines, ground handling and other service providers
  • Airport authorities
  • Ground operations professionals at a supervisory level

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Additional information

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