Understand the relationship between quality management, aviation auditing, and airline operations documentation.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Entry-level and Professional
Prerequisites: None

Upon completing this course you will have the skills to:

• Develop and implement a robust Document Control System that will meet regulatory requirements
• Develop and communicate a policy on quality
• Map processes and develop procedures
• Design and implement processes to control document amendments, distribution and retention

This course is recommended for:

• Flight and ground operations managers
• Maintenance and safety managers
• Quality managers
• Senior managers

• Regulatory Requirements & Documentation
• Document Hierarchy
• Consistency and Referencing
• Document Amendment and Retention
• Documentation and Auditing

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.