Document control helps you ensure compliance with industry regulations and reinforce quality management within your organization. This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments. You will also learn how to maintain a document infrastructure and distribute control documents so that they are current and accessible to all stations.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Entry-level and Professional
Prerequisites: None

Download full outline (pdf)

Upon completing this course you will know how to:

• Build a document control system that satisfies your quality management requirements
• Follow a document throughout its life cycle, from creation to retirement
• Establish guidelines for consistent document appearance, notation and circulation
• Create standards to maintain the integrity of your document control system and make your documentation available for auditors

This course is recommended for Airline and Ground Service Provider managers working in:

• Quality
• Flight and ground operations
• Maintenance
• Safety

Document hierarchy

• Quality manual
• Policy & procedures
• Work instructions
• Records

Document consistency and referencing

• Communication style
• Numbering systems
• Controlled document list
• Circulation list

Document retention and amendment

• EU-OPS, ICAO, ISO requirements and resources
• Process and document ownership
• Periodic review

Documentation standards

• Defining a corporate standard
• Document security and control
• What documentation means to auditors

IOSA documentation requirements

• Operational Management and Control Systems
• IOSA Audit Standards
• IOSA Documentation Review Requirements

Activities

• This course uses a series of practical exercises to help you build your own document control procedures.
• A final examination is given at the end of the course.

Download full outline (pdf)

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More