The IATA Safety Audit for Ground Operations (ISAGO) program is based on standards developed by and for the industry to improve safety and reduce ground accidents and injuries.

A requirement for all IATA member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices.

Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Professional and Management
Prerequisites: Participants should be qualified airline quality auditors and have recommendation from their employer

Download full outline (pdf)

Upon completing this course you will be able to:

• Conduct an ISAGO station audit using the latest standards and requirements for load control, passenger handling, baggage handling, aircraft handling and loading, aircraft ground movement, cargo and mail handling
• Reference the latest ISAGO manuals: GOPM, IRM, GOSM and Q5
• Follow audit procedures as required by the ISAGO program
• Use the electronic audit system, Q5, for on-site audits

This course is recommended for:

• ISAGO airline pool member auditors
• Airline auditors

Latest edition ISAGO manuals: primary and secondary requirements

• Load control
• Passenger handling
• Baggage handling
• Aircraft handling and loading
• Aircraft ground movement
• Cargo and mail handling

ISAGO audit techniques

• Standards and recommended practices
• Documented and implemented
• Factual evidence
• Findings and observations
• Conformity assessments
• Documentary references
• Outsourced functions

Q5 electronic audit system

• How to perform common procedures
• Documenting an on-site audit
• Generating reports

Download full outline (pdf)

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More