Gain a comprehensive understanding of the ISAGO Program to prepare your operations for a successful audit.

Review the ISAGO Standards and Recommended Practices as per the Ground Operations Standards manual. Leave this workshop with operational tools and skills to use in your organization. Learn the IATA Safety Audit for Ground Operations (ISAGO), including standards, practices, and audit methods.

Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have experience in the industry and have basic knowledge of audit processes.

Upon completing this course you will have the skills to:

• Understand the ISAGO program
• Apply the ISAGO Registration Process
• Follow ISAGO standards and recommended practices
• Conduct a gap analysis

This course is recommended for:

• Ground Service Provider managers and supervisors
• Airline ground handling operations managers
• Safety managers
• Quality managers

• ISAGO
  • Program definition
  • Program requirements
  • Registration process
  • Documentation systems
  • Regulations and references
• Audit Preparation
  • Gap analysis
  • Root Cause Analysis (tools and techniques)
• On-site Audit and Follow-up Processes
  • Findings and Observations
  • Corrective Actions Plans
  • Time lines
  • Audit closing
  • Audit sharing

This is a 3-day workshop, providing a Certificate of Participation.