Gain a comprehensive understanding of the ISAGO Program to prepare your operations for a successful audit.

Review the ISAGO Standards and Recommended Practices as per the Ground Operations Standards manual. Leave this workshop with operational tools and skills to use in your organization. Learn the IATA Safety Audit for Ground Operations (ISAGO), including standards, practices, and audit methods.

Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have experience in the industry and have basic knowledge of audit processes.

Download full outline (pdf)

Upon completing this course you will have the skills to:

• Understand the ISAGO program
• Apply the ISAGO Registration Process
• Follow ISAGO standards and recommended practices
• Conduct a gap analysis

This course is recommended for:

• Ground Service Provider managers and supervisors
• Airline ground handling operations managers
• Safety managers
• Quality managers

ISAGO

• Program definition
• Program requirements
• Registration process
• Documentation systems
• Regulations and references

Audit Preparation

• Gap analysis
• Root Cause Analysis (tools and techniques)

On-site Audit and Follow-up Processes

• Findings and Observations
• Corrective Actions Plans
• Time lines
• Audit closing
• Audit sharing

Download full outline (pdf)

This is a 3-day workshop providing a Certificate of Participation.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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