Receive the tools you need to run safe, cost-effective maintenance and engineering operations.

Analyze the effects of engineer performance on aircraft safety and evaluate what safety nets can be deployed to reduce errors. Develop your communication skills and improve coordination between maintenance crew.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Professional and Management
Prerequisites: Participants must have basic knowledge of airline maintenance operations

Download full outline (pdf)

• Understand different types of maintenance norms
• Increase the Situation Awareness of your staff
• Improve performance and comply with regulatory requirements such as EASA 145
• Develop key content for MRM training programs
• Analyze human factor issues that can affect maintenance staff

• Engineers
• Maintenance Inspectors and Managers
• Safety and Human Factors Managers
• Maintenance support staff and technical operations personnel

Human error

• Organizational culture versus error
• Maintenance Error Decision Aid (MEDA) process of event investigation

Human factors in maintenance

• SHELL model: software, hardware, environment, liveware (living)
• “Dirty dozen”: 12 human factors that reduce people’s ability to perform effectively and safely

Human performance and limitations

• Fatigue and situation awareness
• EASA AMC 145.25

Identification of norms

• How to develop safety nets

Effective communication and the importance of feedback

Costs of MRM training programs

Download full outline (pdf)

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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