Develop a total quality management (TQM) to achieve organizational effectiveness in an airport environment.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have prior knowledge of airport business and operations

Upon completing this course you will have the skills to:

• Develop a TQM strategy
• Develop a quality culture to increase customer satisfaction and team coordination
• Manage your operation with a systemic process-based approach, oriented to customer and team satisfaction

This course is recommended for:

• Airport managers
• Quality managers and officers
• CAA managers

• TQM system in aviation
• Operational Models
• TQM costs and evaluation
• A quality environment
  

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.