Discover strategies to control costs and improve your revenue performance as an airline or service provider. Gain a focused ground operations perspective on resource optimization, subcontracting and product segmentation to make the right decisions in your operations.

Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Professional & Management
Prerequisites: None

Download full outline (pdf)

• Identify the key cost elements in your ground handling activities
• Make an informed decision about insourcing and outsourcing services
• Establish a baseline for measuring service levels and maintaining consistency
• Find and select the right equipment and IT systems to increase productivity
• Understand the “legacy” and “budget” carrier pricing models and fee structures
• Provide optimal customer service and meet stakeholder expectations

• Airline management involved in airport operations or finance
• Ground service provider management

Cost Analysis

• Manpower
• Buying and leasing ground support equipment (GSE)
• Commissions and royalties
• Overheads

Outsourcing and insourcing

• Key decision drivers
• Contract duration and Service Level Agreements (SLAs)

• Legislation issues
• lT solutions and new technology
• Not buying more than you need
• Communications solutions
• Multitasking best practices
• "Smart" handling

Revenue Optimization

• Baggage handling
• Handling passengers with reduced mobility (PRM)
• Business jet handling
• Airline ticketing and local support
• Pricing models and strategies

Download full outline (pdf)

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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