Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements.

Upon completing this course you will have the skills to:

• Analyze the key elements of human performance system in training
• Describe the interactions between the work environment and a human performance system
• Name and explain the major steps for engineering effective performance
• Select and apply the techniques and tools appropriate for training needs assessments
• Determine when training is the appropriate response to a human performance problem or opportunity

This course is recommended for:

• Training managers
• Experienced instructors

• Determining Problems or Opportunities
• The Performance Model and Principles
• The Human Performance System
• Training Needs Analysis - The First Steps, Data Requirements and developing the Report
• Determining Return On Investment

'"What fascinated me most of the program is its emphasis on performance improvement as the ultimate end of training and development. I'm delighted to have participated in this program from which I learnt considerably. I strongly recommend this course to any manager serious enough about performance improvement and profitability in their organizations."

Dr. Eric Kumkani, HOD, Corporate Development Centre, South African Airways

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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