Explore how effective communication skills is crucial to the success of a business.

Upon completing this course you will have the skills to:

• Plan and define your communication message
• Learn effective communication techniques: presentation, written communications (Emails & web), meeting management, influencing and negotiation skills
• Learn about internal communication & change management
• Learn about the latest communication channels including the web and social media
• Learn how to measure the effectiveness of your communication

This course is recommended for:

• PR professionals
• Managers
• Sales executives
• Sales staff

• Role-playing
• Presentations
• Written analysis
• Facilitated discussions

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Improve your language skills through our joint programs with Rosetta Stone®, Berlitz® and other specialized language programs. More