Main IATA navigation

Pressroom

You & IATA

Airlines Airports Air Traffic Management Freight Forwarders Government Policy Makers Ground Handlers Industry Suppliers & Manufacturers Passengers Travel Agents

Passenger

Airline DistributionBaggage Services

Safety

AuditsSix-Point Safety ProgramSafety Data Management and AnalysisSafety Management SystemsCabin SafetyHealth and Safety

Security & Facilitation

Checkpoint of the FutureOne Stop SecuritySecurity Management Systems (SEMS)Facilitation & Passenger Data

Simplifying the Business

New Distribution Capability (NDC)IATA e-servicesFast TravelPassenger FacilitationInBag

Work Groups

Forthcoming Work Group MeetingsAirlinesAirportsAir Traffic ManagementFreight ForwardersGovernments & Policy MakersGround HandlersIndustry Suppliers & Manufacturers

New Distribution Capability

Simplifying the Business while providing passengers with personalized choice of products and services

Dangerous Goods Regulation (DGR)

The trusted source to prepare and document dangerous shipments in compliance with international regulations.

Event Calendar

Improving Training Provision Conference - 5-6 JuneeCargo Conference - 18-20 JuneWorld Passenger Symposium - 29-31 OctoberAll events

Annual General Meeting

AGM 2013AgendaMedia accreditationEvent information - New web appPast AGMs

Annual General Meeting 2013 (AGM)

A unique and exclusive aviation forum, bringing together the world’s aviation leading figures. The 69th edition will be taking place in Cape Town, 2-4 June.

Press ReleasesOpinion Pieces & Letters

SpeechesCEO Biography

Facts & Figures

Fact SheetsEconomic reports (IATA Economics)Ranking tables from WATSPresentationsVision 2050 - Shaping Aviation's FutureAcronyms

Press Enquiries

Tony Tyler's speech at the Quarterly Outlook Announcement

IATA's DG & CEO presented the industry forecast and his outlook on the most critical areas in air transport

Sub Navigation

Search

You are here: Home » Training » Search Courses

Training

Managing People Performance (Classroom, 5 days)

DescriptionContent OverviewPrices & Registration

Maximize the performance of the people you manage.

What you will learn

Upon completing this course you will have the skills to:

Understand what a people manager does
Understand your strengths and development areas required to be a people manager
Know how to communicate and give feedback to your staff
Better understand yourself and others
Understand the principles of managing day-to-day performance and how you can get the optimal results from your staff

Who should attend

This course is recommended for:

New and experienced line managers

Key topics

Describe the role and responsibilities of a manager
Describe how to use your sources of influence to get results
Analyze and understand yourself and others better
Communicate clearly and concisely
Get optimal performance results by setting clear expectations

This course is a step towards earning an IATA Diploma in:

Additional info

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Improve your language skills through our joint programs with Rosetta Stone®, Berlitz® and other specialized language programs. More

Request in-company training
Send us an email or contact the salesperson in your region by phone or fax.

Register for a scheduled course
Select a session from the below list to get started. Register early and save up to 20%! The discount will be made automatically at time of payment.