Polish your skills and understand cultural awareness and communication as a service provider.

Upon completing this course you will have the skills to:

• Develop awareness of one's own cultural biases as they affect your behavior and that of others in organizations
• Develop a model of culture that can be applied at several levels: national (primarily); corporate; industry/business; functional/professional
• Understand the impact of culture on management practice: organizational structure and process; strategy; human resources management
• Develop strategies for managing cultural differences as: international managers, multicultural teams, and global organizations
• Provide guidelines on managing cultural issues in mergers and acquisitions

This course is recommended for:

• Managers
• Front line staff

• Customer service & effective communication skills
• Personal awareness using the Myers-Briggs Type Indicator (MBTI)
• Cultural awareness, culture and coping with cultural differences
• Customer contact techniques
• Conflict management