Discuss cultural biases and develop and apply a culture model at various levels; understand how culture impacts management practice.

Available as: Classroom
Duration: 3 Days (24 hours)
Recommended level: Advanced
Prerequisites: None

Download course syllabus (pdf)

Upon completing this course you will have the skills to:

• Develop awareness of one's own cultural biases
• Develop a model of culture that can be applied at several levels: national (primarily); corporate; industry/business; functional/professional
• Understand the impact of culture on management practice: organizational structure and process; strategy; human resources management
• Develop strategies for managing cultural differences as: international managers, multicultural teams, and global organizations
• Provide guidelines on managing cultural issues in mergers and acquisitions

This course is recommended for:

• Directors
• Managers
• HR managers
• People managers

• Customer service & effective communication skills
• Personal awareness using the Myers-Briggs Type Indicator (MBTI)
• Cultural awareness, culture and coping with cultural differences
• Customer contact techniques
• Conflict management

Download course syllabus (pdf)

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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