The key to effective planning is a combination of good processes, strategic long-term analysis, and attention to daily realities. Develop your strategic business planning skills and prepare a roadmap for operating your airport business and measuring its progress.

This course will help you understand the principles of demand forecasting and the forecasting process. Study ways to design and implement reliable ground access, airside facilities, passenger processes, as well as security and baggage systems.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have knowledge of airport layout, operations and facilities.

Download full outline (pdf)

Upon completing this course you will be able to:

• Develop a master plan that integrates the strategic objectives of your business
• Apply reliable forecasting to your business
• Understand both terminal and airside capacity management
• Provide reliable passenger processes and services at your airport

This course is recommended for airport managers in:

• Operations
• Planning
• Marketing
• Development

Airport strategic planning

Forecasting demand

Planning ground access

• Groundside interfaces
• Off-site and intra-site access

Terminal capacity management

Airside capacity, planning and management

• Aircraft classification
• Annex 14
• Apron design

Capacity management using computer simulation

Passenger terminal design and capacity management

• Demand analysis
• Terminal plan concepts
• Passenger processing systems

Concession planning

• Performing market research
• Calculating supportable space

Airport operations support and security systems

Facilitation and security

Passenger baggage systems

Download full outline (pdf)

Activities:

• Exercises
• Final exam

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Improve your language skills through our joint programs with Rosetta Stone®, Berlitz® and other specialized language programs. More