Learn the special ground service requirements for business aviation aircraft handling.

The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model.  Equip yourself to meet client expectations and deliver consistent service.

Available as: Classroom & In-Company workshop
Duration: 3 days (24 hours)
Recommended level: Entry-level and Professional
Prerequisites: Basic knowledge of ground operations

Download full outline (pdf)

• Improve service offering through new services and business ideas
• Make better decisions about outsourcing services, leasing of equipment and front line staff management
• Analyze the operational and management requirements specific to business aviation for efficient operations
• Identify the differences between standard ground services and FBO activities
• Analyze the economic role of business aviation in the air transport industry

• Ground Service Providers
• Station Managers

Business

• The FBO business concept
• FBO and common use facilities
• In-house or outsourcing?

Operations

• Airport and ground operations
• Private aircraft characteristics
• GSE equipment characteristics
• Standard services during turnaround
• Special services and catering

Commercial and marketing

• Marketing of FBO services
• The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation
• Standard charge notes and the issue of damage liability
• Customer service concept in business aviation

Download full outline (pdf)

Activities

• Final examination

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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