Explore the many ground service tasks involved to support aircraft both pre- and post-flight. Jumpstart your ground services career with concrete knowledge of how to perform day-to-day duties safely and efficiently.

This course supports the training requirements outlined in the IATA Airport Handling Manual (AHM), as well as the IATA Safety Audit for Ground Operations (ISAGO) Aircraft Handling and Loading Functional Training Specifications.

Available as: Distance Learning course in eBook format combined with Harvard ManageMentor
Duration: 70-75 hours plus 2.5 hours for exam
Recommended level: Entry-level and Professional
Prerequisites: None

Earn the Leadership & Management Diploma

Upon completing this course you will have the skills to:

• Understand how different airport departments work interdependently
• Learn about safety and security at the ramp
• Learn aircraft ground servicing procedures: from loading, cabin cleaning and presentation to aircraft push back
• Gain knowledge that will benefit you, as well as prospective employers (Airlines, Handling Agents and other ground services providers)
• Earn a recognized IATA qualification, the industry gold standardn

• This course is a must for anyone interested in pursuing an aviation career with an airline, ground handling company or other Ground Services Providers.
• Airline, airport and ground handling company staff
• Anyone responsible for providing aircraft services or involved in ramp operations and aspire to become a supervisor or manager
• Civil Aviation Authorities

• Introduction to the function of the Airline Industry
• The function of Airport Ramp Services
• How an airport works; other airport functions
• Introduction to Aircraft
• Aviation Security measures related to ramp services
• Aircraft Turnaround Ground Handling/Servicing Plan
• Narrow and Wide-bodied Aircraft Handling and Loading
• Aircraft Cleaning and Presentation
• Airside Safety
• Introduction to Dangerous Goods and Hazardous Materials

Harvard ManageMentor (HMM) incorporates state-of-the-art, media-rich content furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development. It is a valuable online reference that companies around the world trust to help boost individual and corporate performance by helping you handle the small and large Management & Leadership issues you face. 

In addition to the key principles in each area, topics are supported with video insights from leaders and experts, Harvard Business School case studies, Harvard Business Review articles, templates, checklists, discussion outlines and other resources to enable deeper understanding.

Upon enrolment, you will receive access to over 40 modules, valid for 8 months; however, you are only required to successfully complete 10 modules. Each module is 2-4 hours long. You can select topics that better reflect your training and development criteria:

• Selection by category: Managing Yourself, Managing Others, Managing the Business
• Selection by role: First-Time Manager, Mid-Level Manager, Senior Manager

At the end of each module, a certificate of completion is awarded to those who pass each module with 70% and have viewed 70% of the course content.

Combined, the Harvard ManageMentor modules and this Distance Learning course in eBook format will provide you with the Leadership and Management skills you need to succeed in your organization.

At the end of each module, a certificate of completion is awarded to those who pass each module with 70% and have viewed 70% of the course content.

Upon successful completion of the 10 required HMM modules and the IATA module, contact us to claim your IATA Leadership and Management Diploma.

NOTE:

1. The fees include the Aviation Distance Learning course and acces to the HMM modules.

 2. Customers may contact us for more information.