Explore the many ground service tasks involved to support aircraft both pre- and post-flight. Jumpstart your ground services career with concrete knowledge of how to perform day-to-day duties safely and efficiently.

This course supports the training requirements outlined in the IATA Airport Handling Manual (AHM), as well as the IATA Safety Audit for Ground Operations (ISAGO) Aircraft Handling and Loading Functional Training Specifications.

Available as: Printed textbook or eBook
Duration: 45 hours (including paper-based exam)
Recommended level: Entry-level and Professional (recurrent)
Prerequisites: None

• Understand how different airport departments work interdependently
• Learn about safety and security at the ramp
• Learn aircraft ground servicing procedures: from loading, cabin cleaning and presentation to aircraft push back
• Gain knowledge that will benefit you, as well as prospective employers (Airlines, Handling Agents and other ground services providers)
• Earn a recognized IATA qualification, the industry gold standard

• This course is a must for anyone interested in pursuing an aviation career with an airline, ground handling company or other Ground Services Providers.
• Airline, airport and ground handling company staff
• Anyone responsible for providing aircraft services or involved in ramp operations
• Civil Aviation Authorities

• Introduction to the function of the Airline Industry
• The function of Airport Ramp Services
• How an airport works; other airport functions
• Introduction to Aircraft
• Aviation Security measures related to ramp services
• Aircraft Turnaround Ground Handling/Servicing Plan
• Narrow and Wide-bodied Aircraft Handling and Loading
• Aircraft Catering, Cleaning, De-icing
• Airside Safety
• Introduction to Dangerous Goods and Hazardous Materials

Course Content  (pdf)

This coursealso offered in eLearning format with online exam. To access the eLearning course description, click here.

This course can optionally be taken as part of the Leadership & Management Training Program.