Explore the many ground service tasks involved to support aircraft both pre- and post-flight. Jumpstart your ground services career with concrete knowledge of how to perform day-to-day duties safely and efficiently.

This course supports the training requirements outlined in the IATA Airport Handling Manual (AHM), as well as the IATA Safety Audit for Ground Operations (ISAGO) Aircraft Handling and Loading Functional Training Specifications.

Available as: e-Learning course
Duration: 4.9 hours
Recommended level: Entry-level and Professional (recurrent)
Prerequisites: None

• Understand how different airport departments work interdependently
• Learn about safety and security at the ramp
• Learn aircraft ground servicing procedures: from loading, cabin cleaning and presentation to aircraft push back
• Gain knowledge that will benefit you, as well as prospective employers (Airlines, Handling Agents and other ground services providers)
• Earn a recognized IATA qualification, the industry gold standard

• This course is a must for anyone interested in pursuing an aviation career with an airline, ground handling company or other Ground Services Provider.
• Airline, airport and ground handling company staff
• Anyone responsible for providing aircraft services or involved in ramp operations
• Civil Aviation Authorities

• Introduction to the function of the Airline Industry
• The function of Airport Ramp Services
• How an airport works; other airport functions
• Introduction to Aircraft
• Aviation Security measures related to ramp services
• Aircraft Turnaround Ground Handling/Servicing Plan
• Narrow and Wide-bodied Aircraft Handling and Loading
• Aircraft Catering, Cleaning, De-icing
• Airside Safety (includes Basic Airside Safety course content)
• Dangerous Goods and Hazardous Materials Awareness for Ramp Personnel (includes DGR Awareness for Ramp and Warehouse Personnel - Categories 5, 8)