Learn about quality management and how it can be successfully applied within your air cargo organization.

This three-day course introduces principal quality systems and well-known quality tools and techniques. With the help of practical guidance, learn how to encourage an organization to adopt a quality culture and how to introduce a quality system.

Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Professional
Prerequisites: None

Download full outline (pdf)

Upon completing this course you will be able to:

• Understand the value of a quality program in air cargo
• Use process improvement to drive performance
• Create an audit process that delivers results
• Execute the basics of Lean Management to eliminate waste and capture value
• Understand techniques to build a comprehensive QMS and quality culture

This course is recommended for:

• Air Cargo Operations and Sales Managers
• Air Cargo Quality Control and Audit Managers
• Industrial Engineers working in air cargo
• Senior Managers and Directors responsible for air cargo

Quality management

• Quality management overview in air cargo organization
• The cost of poor quality
• Cargo 2000 overview
• Ownership of quality process
• How quality management can impact day-to-day operations 
• Impact of quality management to frontline employees
• Creating a quality culture in your organization
• Tools and techniques

Lean management for air cargo

• What is lean management?
• Process improvements models - which one is right for you?
• Developing a cargo operations process that meet your company's objectives
• Customer requirements and how they impact your process design
• How to leverage customer's feedback to improve performance

Audit

• How to build an audit team in air cargo organization
• Roles and responsibilities within the cargo audit team
• Effective communication techniques to gain organization commitments

Metrics and measurements

• Cargo metrics - a simple statistics guide to measure operations effectiveness
• Balanced scorecards andkKey performance indicators for cargo

Download full outline (pdf)

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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