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Management of Live Animals Logistics (Classroom, 5 days)

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In today's modern world, the carriage of live animals by air is considered the most humane and expedient method of transportation over long distances. From an ethical point of view, the Air Transport industry must ensure that the best practices and standards are in place to ensure the welfare of these animals. Any entity engaged in reservations, acceptance, handling and transportation of live animals need to have the systems, procedures, infrastructure, equipment, processes and qualified personnel in place, ensuring animals are transported safely and humanely, and provide a compliant, fast and reliable service to animal owners.

This course is designed to raise the bar for the industry and provides relevant key concepts, building up to a standard audit process, which can be applied within businesses to ensure compliance with common regulations, quality and ethical standards. You will be given the opportunity to familiarize yourself with the concepts of a quality management system (QMS), quality assurance, continuous improvement and other quality service-driving concepts and tools. You will also learn how to use the CEIV Live Animals Logistics Audit Checklist, and develop corrective actions based on your findings to enhance the management of live animal logistics in your organisation.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should have prior knowledge of IATA Live Animals Regulations or Recommended to take the IATA Live Animals Transportation course
  • Recommended level is Intermediate and Profesional
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

Next class

Jul 02 - Jul 06, 2018 - United Kingdom, London (IATA)
1 additional class is scheduled. See all

What you will learn

Upon completing this course you will be able to:

  • Describe the regulatory requirements, welfare considerations and industry challenges of live animal transportation
  • Improve the quality of live animal logistics, documentation, operational processes and service
  • Recognize key stakeholders in the live animal logistics chain, their interactions and supplier management under the QMS
  • Apply Quality Risk Management (QRM) and the CEIV Live Animals concept
  • Prepare for the IATA CEIV Live Animals assessment and carry out an IATA CEIV Live Animals audit (check list)

Course content

  • International Animal Welfare legislation and guidelines
  • CEIV Live Animals program: purpose and process
  • Quality Management Systems (QMS) and Critical Control Points
  • Voice of Customer and Quality Assurance.
  • Standard Operational Procedures (SOPs)
  • Supplier Management
  • Quality Risk Management
  • Audit Basics
  • IATA CEIV Live Animals Logistics Check List
  • Audit Report and Action Plan
  • Corrective and Preventive Actions
  • Lean Basics
  • Value Chain Mapping

Download the course outline


  • Exercises
  • Progress checks
  • Group work activities

Who should attend

This course is recommended for:

  • Airline management working in: Live Animals Product Management, Cargo Quality, Warehouse and Ramp Operations, Training, Standards and Procedures, Internal Auditors
  • Ground Handlers, Freight forwarders and Pet Shipping companies

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

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