Manage aviation quality with a systemic, process-driven approach.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: All levels
Prerequisites: None

Upon completing this course you will have the skills to:

• Be able to implement a quality system
• Relate the ISO 9001: 2000 model and JAA and FAA quality standards

This course is recommended for:

• ANS providers
• Civil Aviation Authorities
• Airline managers and operational staff
• Airport managers

• The model for quality management and customer service.
• A process approach: quality costs; and process efficiency.
• ISO 9001: 2000 model and ISO 9000 series standards. JAA/ EASA and FAA quality management standards.
• Quality and service policies. Customer service standards.
• Quality and service audits.

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.