Learn how to better manage Air Traffic Control team resources and safety.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: None

Upon completing this course you will have the skills to:

• Manage the Human Factors elements in Air Traffic Control
• Develop a safety and quality culture to increase efficiency

This course is recommended for:

• ANS providers
• Civil Aviation Authorities

• Human Error in ATC. Human Mental Resources.
• Teamwork and team rules. Communication in Air Traffic Control. Decision Making.
• ATC and Cockpit cooperation
• Situational Awareness in ATC. Stress Management.
• Incident Investigation and Case studies.

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.