Learn how to better manage air traffic control team resources and safety.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: None

Upon completing this course you will be able to:

• Manage the human factors elements in air traffic control
• Develop a safety and quality culture to increase efficiency

This course is recommended for:

• ANS providers
• Civil Aviation Authorities

Human error in air traffic control

Human mental resources

Teamwork and team rules

Communication in air traffic control

Decision making processes

Air traffic control and cockpit cooperation

Situational awareness in air traffic control

Stress management

Incident investigation and case studies

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More