Human Factors (HF) theory elements
HF models
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Human Error - James Reason
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ICAO - Threat and Error Management
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ISO 9001:2000 model (Chapter 6.2: Human Resources)
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The SHEL Model: Software, Hardware, Environment and Liveware, in particular in reference to the FAA’s Human Factors Analysis and Classification (HFACS) Model
HF in the aviation industry, the effect on safety and efficiency
Threat and Error Management (TEM)
The role of Safety Management Systems (SMS) - quality, safety, security and risk
Human factors measurement, analysis and improvement
The Risk Management Model used is the AS/NZS 4360:2004
The exercises conducted are linked to the topics that are discussed according to the schedule and sessions
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
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Further training
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