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Operational Concept Description of Collaborative Decision Making
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CDM Functional Requirements and Specifications
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Roles and responsibilities
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Key Performance Indicators (KPI)
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Service Level Agreements between stakeholders
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step towards earning an IATA Diploma in:
All available sessions will appear on this page. If no sessions are listed above or, if you do not find a convenient location or date, please contact us to learn how we can arrange this course at the location and date of your choice.