In this three-day course, we will explore all aspects of Training Needs Assessment so that you will be better equipped to respond effectively to requests from your supervisors, colleagues or peers when asked for performance improvement interventions. You will be armed with the tools and knowledge that will ensure that you can ask the right questions, find the answers to performance problems and uncover opportunities for improvement. These skills will enable a more strategic approach to improving the overall performance at the individual, operational and organizational level.
This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.
- This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
- Student performance will be based on an examination
- There are no prerequisites for this course
- Recommended level is Management and Professional
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.
|Oct 11 - Oct 13, 2017 - United States, Miami (IATA)
2 additional classes are scheduled. See all
What you will learn
On completion of this course you will be able to:
- Recognize the benefits to the organization in implementing a Training Needs Assessment in order to improve performance
- Identify and explain the steps in the Training Needs Assessment process needed to identify performance gaps and their root cause
- Identify and overcome the barriers and challenges when trying to implement a Training Needs Assessment
- Identify issues/problems with performance, or opportunities to improve performance in your organization or work team
- Determine when training is the appropriate response to a human performance problem or opportunity
- Determine Return on Investment (ROI) and measure training effectiveness
Who should attend
This course is recommended for:
- HR managers
- Training managers
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.
Dr. Eric Kumkani, HOD, Corporate Development Centre, South African Airways
What fascinated me most of the program is its emphasis on performance improvement as the ultimate end of training and development. I'm delighted to have participated in this program from which I learnt considerably. I strongly recommend this course to any manager serious enough about performance improvement and profitability in their organizations.