Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, gain the skills to process ticket exchanges and reissues, and understand how industry regulations affect your travel operations.
This training program combines IATA's trusted Travel and Tourism Consultant course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Course format: This is a distance-learning program requiring 150 hours of self-study for the IATA course plus additional time for the HMM modules.
Upon completing this course you will have the skills to:
- Identify and consult on popular international travel and tourism destinations
- Advise on modes of transportation, accommodation, and tours
- Understand IATA resolutions that apply to accredited travel agencies
- Construct complex fares and manage changes to electronic tickets
Travel and Tourism Consultant course
- Popular tourism destinations
- Sales techniques
- Airfare construction and ticket exchanges/ reissuance
- Travel industry laws and regulations
- Tour, luxury and group travel options
- Accommodation (other than hotels)
- Social media marketing
Full course outline
This valuable online reference tool, used by companies around the world, will help you handle day-to-day management issues.
HMM offers the following on-demand features to help you achieve more on the job:
- Concise lessons and tools for fast and effective learning
Videos featuring Harvard University faculty, trusted experts, and next-generation emerging leaders
Editor’s Choice articles featuring up-to-the-minute business expertise, selected and updated quarterly by Harvard Business Publishing editors
Hundreds of new checklists, self-assessments, worksheets, and handouts to facilitate the application of new ideas to your own work environment
Personalized experience: goals, skill development, and action planning to help you quickly apply new skills
Post-topic, On-the-Job component where you work on your action plan and receive content, tips, and reminders
HMM module content
This course is recommended for:
You will receive an IATA certificate upon successful completion of the IATA exam.
An HMM certificate of completion is awarded for each module, provided you obtain a passing grade of 70% and have viewed 70% of the course content. You may track your progress within the HMM platform.
Upon successful completion of the 10 required HMM modules and the IATA Travel and Tourism Consultant course, contact us to claim your IATA Leadership and Management Diploma.
A CD-ROM is included in this course study kit, requiring the following minimum system requirements: Windows 95, Internet Explorer 5.5, 16MB memory.
System requirements for HMM.
If you purchase the
eBook (online) version of this course you will receive a link to download the course materials by email and the accompanying CD-ROMs by courier delivery. You will receive the link and access codes to the Harvard ManageMentor Program by email. No shipping fees apply.
If you purchase the
printed version of this course, you will receive a printed study kit by courier delivery. The study kit includes the CD-ROM. You will receive the link and access codes to the Harvard ManageMentor Program by email. Shipping fees apply.