Skip to main content

Test Home
You & IATA

Search

You are here: Home » Training » Search Courses

Travel and Tourism Consultant for the Leadership & Management Diploma

DescriptionPrices & RegistrationExam Schedule

About

Build your leadership skills and travel industry knowledge with a combined focus from IATA and Harvard ManageMentor.

Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, gain the skills to process ticket exchanges and reissues, and understand how industry regulations affect your travel operations.

The Harvard ManageMentor modules will help you improve your general management and leadership skills. By taking this course you will gain access to over 40 online Harvard ManageMentor modules.

What you will learn

Upon completing this course you will have the skills to:

  • Identify and consult on popular international travel and tourism destinations
  • Advise on modes of transportation, accommodation, and tours
  • Understand IATA resolutions that apply to accredited travel agencies
  • Construct complex fares and manage changes to electronic tickets

Key topics

  • Popular tourism destinations
  • Sales techniques
  • Airfare construction and ticket exchanges/ reissuance
  • Travel industry laws and regulations
  • Tour, luxury and group travel options
  • Accommodation (other than hotels)
  • Social media marketing

Download full outline and schedule

Harvard ManageMentor (HMM) topics

HMM incorporates state-of-the-art, media-rich content furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development. It is a valuable online reference that companies around the world trust to help boost individual and corporate performance by helping you handle the small and large management and leadership issues you face.

In addition to the key principles in each area, topics are supported with video insights from leaders and experts, Harvard Business School case studies, Harvard Business Review articles, templates, checklists, discussion outlines and other resources to enable deeper understanding.

Upon enrolment, you will receive access to over 40 modules, valid for 8 months. However, you are only required to successfully complete 10 modules. Each module is 2-4 hours long. You can select topics that better reflect your training and development criteria.

  • Selection by category: managing yourself, managing others, managing the business
  • Selection by role: first-time manager, mid-level manager, senior manager

At the end of each module, a certificate of completion is awarded to those who pass each module with 70% and have viewed 70% of the course content.

Who should attend

This course is recommended for:

This course is a step towards earning an IATA Diploma in:

Additional information

  • Popular tourism destinations
  • Sales techniques
  • Airfare construction and ticket exchanges/ reissuance
  • Travel industry laws and regulations
  • Tour, luxury and group travel options
  • Accommodation (other than hotels)
  • Social media marketing

Harvard ManageMentor (HMM) topics

HMM incorporates state-of-the-art, media-rich content furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development. It is a valuable online reference that companies around the world trust to help boost individual and corporate performance by helping you handle the small and large management and leadership issues you face.

In addition to the key principles in each area, topics are supported with video insights from leaders and experts, Harvard Business School case studies, Harvard Business Review articles, templates, checklists, discussion outlines and other resources to enable deeper understanding.

Upon enrolment, you will receive access to over 40 modules, valid for 8 months. However, you are only required to successfully complete 10 modules. Each module is 2-4 hours long. You can select topics that better reflect your training and development criteria.

  • Selection by category: managing yourself, managing others, managing the business
  • Selection by role: first-time manager, mid-level manager, senior manager

At the end of each module, a certificate of completion is awarded to those who pass each module with 70% and have viewed 70% of the course content.

Subject areas

Find related courses:
Follow us on
Read more in Arabic , English , French , Mandarin or Spanish.

ADVERTISEMENT




Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.