Explore the role of human factors in security screening.

Discover the most recent screening methods and how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger, increasing efficiency and reducing waiting time.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Professional & Management
Prerequisites: None

Download full outline (pdf)

Upon completing this course you will have the skills to:

• Identify and anticipate security and terror threats
• Assess a passenger's risk level using a variety of information obtaining tools
• Create a culture of security awareness within your organization
• Evaluate passenger data during the security check processes
• Apply questioning techniques to obtain additional information from passengers

This course is designed for experienced screening staff working in airports, airlines and for law enforcement units:

• Security managers
• Security screening supervisors
• Screening security personnel

Security Threats and Terrorism

• Threats to civil aviation
• Current terror threats
• Modus operandi of terror groups

Screening Technologies

• Traditional security screening implementation
• Behavior analysis system
• Concealment techniques

Detecting Suspicious Signs

• Reading body language
• Observation techniques

Evaluating Travel Documents

• Passenger data (PNR/PNI)
• Travel documents as indicators

Questioning Techniques

Collecting information from passengers

Download full outline (pdf)

Activities include:

• Role play and face-to-face exercises
• Final exam

An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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