Learn travel sales essentials: geography, transportation, hotel, fares, e-ticketing, customer service, technology and GDS functionality.

Upon completing this course you will have the skills to:

• Plan efficient customer itineraries using polished geography skills
• Arrange travel using standard industry coding and GDS technology
• Advise customers on travel document and health requirements, and share the benefits of travel insurance
• Assess features and benefits of travel products, including rail, car rental, cruise, accommodations, and tours
• Price and ticket basic air itineraries

This course is recommended for:

• Travel agents
• Airline reservation agents
• Tour operators
• Call center agents
  

• The travel and tourism industry and the travel professional
• Geography in travel planning
• Travel documents and departure formalities
• Travel and tourism products and services
• Air fares, ticketing and GDS functionality

This course combines textbook and e-learning materials. A CD-ROM is included in this course study kit, requiring the following minimum system requirements: Windows 95, Internet Explorer 5.5, 16MB memory. Offered in partnership with UFTAA. Endorsed by the Canadian Institute of Travel Counselors (CITC)

The 13 modules in the Foundation Level will provide you with an understanding of the travel and tourism industry, the practicalities of the travel professional's role in this industry, the importance of exceeding customer expectations, and the role of technology in the travel industry.

In addition, you will become familiar with related subjects such as industry regulations, codes, world geography, air fares and ticketing including e-ticketing, visa and health requirements, as well as tour programmes.

For self-study students, about 170 hours of intensive study are required to complete the Foundation course.   Students studying at an IATA Authorised Training Centre could expect a longer period of study.

By successfully completing the examination*, you will become qualified as a holder of the IATA/UFTAA International Travel and Tourism Foundation Diploma and will be entitled to add the designation "DTTF" (Diploma in Travel and Tourism Foundations) after your name. 

IMPORTANT:

The GDS Electronic Booking Tools CD-ROM-based module requires the following minimum system requirements: Windows 95, Internet Explorer 5.5, 16MB memory.

Recommended:

• Secondary/High School Leaving Certificate/Diploma
• Basic Math skills
• Good English Skills

Note:

If you purchase the eBook version of this course IATA will email a Link to download the course textbooks and will ship the accompanying CD-ROMs. No shipping fees apply.
 

If you purchase the printed textbook version of this course , you will receive a printed study kit by courier delivery.  The study kit includes a CD-ROM with the following minimum system requirements:   Windows 95, Internet Explorer 5.5, 16MB memory. You will receive the link and access codes to the Harvard ManageMentor Program by email. Shipping fees apply.

Note:

1. This course can optionaly be combined with Harvard ManageMentor. 

2. This course can optionally be taken as part of the IATA - Harvard Leadership & Management Diploma. 

3. Customers in Europe may contact training.europe@iata.org for information.