Build your leadership skills and industry knowledge with a combined focus from IATA and Harvard ManageMentor.

Upon completing this course you will have the skills to:

• Create efficient travel itineraries and reservations using geography skills and standard industry coding.
• Advise customers about travel document and health requirements, travel insurance, transportation and tourism products and services
• Price and ticket basic air itineraries
• Lead and spark innovation, secure strong teams, and drive business success.
• Plan and manage business processes such as accounting and finance, writing business cases, measuring performance, coaching, marketing and customer loyalty.

  This course is recommended for:

• Travel business front-line and back office staff members, supervisors, managers and administratiors, travel agencies and tour operators
• Airline front-line and back office staff members, supervisors, managers and administratiors
• Marketing and sales representatives, managers and administratiors of tourism offices
• General sales agent and call center agents, supervisors and managers

Special note for Foundation Graduates:

For more information about the Travel and Tourism Professional (TTP) certification, please click here.

• The travel and tourism industry and the travel professional
• Geography in travel planning
• Travel documents and departure formalities
• Travel and tourism products and services
• Air fares, ticketing and GDS functionality
• Have access to over 40 Harvard ManageMentor modules

This course combines textbook and e-learning materials. A CD-ROM is included in this course study kit, requiring the following minimum system requirements: Windows 95, Internet Explorer 5.5, 16MB memory.

Harvard ManageMentor (HMM) incorporates state-of-the-art, media-rich content furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development. It is a valuable online reference that companies around the world trust to help boost individual and corporate performance by helping you handle the small and large Management & Leadership issues you face.

In addition to the key principles in each area, topics are supported with video insights from leaders and experts, Harvard Business School case studies, Harvard Business Review articles, templates, checklists, discussion outlines and other resources to enable deeper understanding.

Upon enrolment, you will receive access to over 40 modules, valid for 8 months. Each module is 2-4 hours long. You can select topics that better reflect your training and development criteria:Upon enrolment, you will receive access to over 40 modules, valid for 8 months; however, you are only required to successfully complete 10 modules. Each module is 2-4 hours long. You can select topics that better reflect your training and development criteria:

• Selection by category: Managing Yourself, Managing Others, Managing the Business
• Selection by role: First-Time Manager, Mid-Level Manager, Senior Manager

At the end of each module, a certificate of completion is awarded to those who pass each module with 70% and have viewed 70% of the course content.

Combined, the Harvard ManageMentor modules and this Distance Learning course in eBook format will provide you with the Leadership and Management skills you need to succeed in your organization.

HMM modules are available in English (v11), Spanish and Mandarin (v10)

If you purchase the eBook version of this course IATA will email a Link to download the course textbooks and will ship the accompanying CD-ROMs. No shipping fees apply.
 

If you purchase the printed textbook version of this course , you will receive a printed study kit by courier delivery.  The study kit includes a CD-ROM with the following minimum system requirements:   Windows 95, Internet Explorer 5.5, 16MB memory. You will receive the link and access codes to the Harvard ManageMentor Program by email. Shipping fees apply.

Customers may contact us for information.