Build your management skills in accounting, negotiation, marketing, and product development through IATA and Harvard ManageMentor courses.

Upon completing this course you will have the skills to:

• Distinguish a manager's roles and responsibilities within travel organizations
• Motivate and inspire employees
• Develop your negotiating skills
• Assess your business and learn about special interest travel and tour production
• Improve your management skills with Harvard ManageMentor

This course is recommended for:

• Mid-level managers
• Agency back-office personnel

Special note for Foundation Graduates:

For more information about the Travel and Tourism Professional (TTP) certification, please click here.

• • Administration and accounting
  • Strategy and management
  • Tour packages
  • Marketing
  • Have access to over 40 Harvard ManageMentor modules

Harvard ManageMentor (HMM) incorporates state-of-the-art, media-rich content furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development. It is a valuable online reference that companies around the world trust to help boost individual and corporate performance by helping you handle the small and large Management & Leadership issues you face.

In addition to the key principles in each area, topics are supported with video insights from leaders and experts, Harvard Business School case studies, Harvard Business Review articles, templates, checklists, discussion outlines and other resources to enable deeper understanding.

Upon enrolment, you will receive access to over 40 modules, valid for 8 months. Each module is 2-4 hours long. You can select topics that better reflect your training and development criteria.

• Selection by category: Managing Yourself, Managing Others, Managing the Business
• Selection by role: First-Time Manager, Mid-Level Manager, Senior Manager

At the end of each module, a certificate of completion is awarded to those who pass each module with 70% and have viewed 70% of the course content.

By successfully completing the examination, you will receive the IATA Managing the Travel Business Diploma and will be entitled to add the letters "DTTM" after your name.

Prerequisite:
Recommended pre-qualifications include a minimum of two years' work experience as high as supervisory level.

IMPORTANT:

• If you purchase the eBook version of Stepping into Management, you will receive the course textbooks in an electronic format at the e-mail address on your IATA student record. You will also receive the link and access codes to the Harvard ManageMentor Program. No shipping fees apply.
   
• If you purchase the printed textbook version of Stepping into Management, you will receive a printed study kit by courier delivery.  The study kit includes a CD-ROM with the following minimum system requirements:   Windows 95, Internet Explorer 5.5, 16MB memory. You will receive the link and access codes to the Harvard ManageMentor Program by email. Shipping fees apply.

Note:

Customers in Europe may contact training.europe@iata.org for information.