Hard work, commitment and going above and beyond the call of duty makes guests eager to stay longer and visit often.

Upon completing this course you will have the skills to:

• Deliver exceptional service
• Properly and safely clean
• Make guests feel well-served and comfortable
• Preparing carts
• Stocking linen rooms
• Liaise with the hostel’s maintenance and front-of-the-house teams

• Housekeeping staff
• Guest Services Attendant

With the Housekeeping Room Attendant Course, you will study the following modules:

• Professionalism
• Guest Relations
• Industry Terms
• Safety
• Protection
• Cleaning Responsibilities

This practical course supplies a course workbook which serves as your textbook study to prepare for examination. The course study is designed around carefully designed occupational standards by the hospitality sector. You will choose among six examination sessions to write in and two exam attempts are permitted. An average of 40 hours of study is required for this course.

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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