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Passenger Fares and Ticket Alterations (Distance Learning)

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This course will help you provide full value service to travel customers and gain their trust. You will learn how to deal with alterations to Electronic Ticket Records (ETRs) when ticketed customers change their travel reservations. Some customers need to change their ticketed flight reservations before travel begins while others request a flight or routing change after travel has begun. In such situations, the original ticket issued must be exchanged or reissued to reflect new routings and flights.

What you will learn

Upon completing this course you will learn:

  • To convert Neutral Unit of Construction (NUCs) to local currencies as well as convert one local currency to another using correct exchange rates and rounding rules applicable to Taxes/Fees/Charges (TFCs)
  • To decode and interpret ETR and Electronic Miscellaneous Document (EMD) data elements and identify the conditions for ticket exchanges and reissues
  • To correctly use key terms related to exchanges and reissues and list preliminary checks applicable to exchanges and reissues
  • To apply exchange and fare recalculation procedures for a reservation alteration subject to no fare change as well as refund or additional collection
  • To apply reissue and fare recalculation procedures for a reservation alteration subject to no fare change as well as refund or additional collection
  • To collect reservation change fees with Virtual Multi-Purpose Document (VMPD) or EMD transactions

Who should attend

  • Travel agents
  • Airline reservation or ticket agents
  • Tour operators
  • Call center agents

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Additional information

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