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Managing Across Cultures - University of Geneva (Classroom, 3 days)



Discuss cultural biases and develop and apply a culture model at various levels; understand how culture impacts management practice.

Available as: Classroom
Duration: 3 Days (24 hours)
Recommended level: Advanced
Prerequisites: None

What you will learn

Upon completing this course you will have the skills to:

  • Develop awareness of one's own cultural biases
  • Develop a model of culture that can be applied at several levels: national (primarily); corporate; industry/business; functional/professional
  • Understand the impact of culture on management practice: organizational structure and process; strategy; human resources management
  • Develop strategies for managing cultural differences as: international managers, multicultural teams, and global organizations
  • Provide guidelines on managing cultural issues in mergers and acquisitions

Course content

  • Customer service & effective communication skills
  • Personal awareness using the Myers-Briggs Type Indicator (MBTI)
  • Cultural awareness, culture and coping with cultural differences
  • Customer contact techniques
  • Conflict management

Download course syllabus (pdf)

Who should attend

This course is recommended for:

  • Directors
  • Managers
  • HR managers
  • People managers


Additional information

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