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Managing Across Cultures - University of Geneva (Classroom, 3 days)


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Did you know that in the past 5 years, 76 participants from 26 countries have taken this course with IATA?

About

Discuss cultural biases and develop and apply a culture model at various levels; understand how culture impacts management practice.

This course is offered as part of the IATA-University of Geneva Aviation Management Program. A related course is also scheduled at our IATA Training Centers.

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor / University of Geneva Professor.
  • This course has been customized into a three-day format for the IATA-University of Geneva Aviation Management program. It may be taken as a single certificate course, or as part of the Diploma in Advanced Studies in Aviation Management, or Executive MBA with specialization in aviation management.
  • Student performance will be based on an examination

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Management and Professional
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

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What you will learn

On completion of this course you will be able to::

  • Develop awareness of one's own cultural biases
  • Develop a model of culture that can be applied at several levels: national (primarily); corporate; industry/business; functional/professional
  • Understand the impact of culture on management practice: organizational structure and process; strategy; human resources management
  • Develop strategies for managing cultural differences as: international managers, multicultural teams, and global organizations
  • Provide guidelines on managing cultural issues in mergers and acquisitions

Course content

  • Customer service and effective communication skills
  • Personal awareness using the Myers-Briggs Type Indicator (MBTI)
  • Cultural awareness, culture and coping with cultural differences
  • Customer contact techniques
  • Conflict management

Who should attend

This course is recommended for:

  • Directors
  • Managers
  • HR managers
  • People managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Participants enrolled in the Diploma in Advanced Studies in Aviation Management will benefit from receiving an academic diploma from both University of Geneva and IATA.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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