Provide the knowledge and develop skills to design, implement and operate a Quality Management System, based on the ISO 9001:2000 Standard, using quality and human factors best practices, applicable to provision of airport operation services, focusing on the customer satisfaction.

• Target on service performance and management results
• Focus operation on preventing defects, damages and wastes
• Reduce operating non quality costs
• Target resources appropriately and measure the results
• Manage human factors to increase human performance
• Manage quality and safety-risks proactively
• Reduce error, defects, damages and wastes
• Build a positive quality and safety culture

• Airport managers and supervisors in the fields of operation services, maintenance, engineering, security and safety Duty and station managers.
• Managers from airlines, and airport service providers, manufacturers & maintenance Representatives from Civil Aviation Authorities.