• Analyse the key elements of human performance system in training.
• Describe the interactions between the work environment and a human performance system.
• Name and explain the major steps for engineering effective performance.
• Select and apply the techniques and tools appropriate for training needs assessments.
• Determine when training is the appropriate response to a human performance problem or opportunity.
• Substantiate your requirements for training resources.

• Training managers and experienced instructors interested in becoming more involved in program / course planning and development.

Course participants are strongly encouraged to bring examples of training-related problems they face at work for discussion and investigation.

• What is Performance in the Workplace?
• Determining Problems or Opportunities
• The Performance Model and Principles
• The Human Performance System
• Training Needs Analysis - The First Steps
• Training Needs Analysis - Data Requirements
• Training Needs Analysis - Developing the Report
• Performing a Worth Analysis
• Determining Return On Investment

• ''What fascinated me most of the programme is its emphasis on performance improvement as the ultimate end of training and development. I'm delighted to have participated in this programme from which I learnt considerably. I strongly recommend this course to any manager serious enough about performance improvement and profitability in their organisations.''

Dr. Eric Kumkani, HOD, Corporate Development Centre, South African Airways