• Analyse the key elements of human performance system in training.
• Describe the interactions between the work environment and a human performance system.
• Name and explain the major steps for engineering effective performance.
• Select and apply the techniques and tools appropriate for training needs assessments.
• Determine when training is the appropriate response to a human performance problem or opportunity.
• Substantiate your requirements for training resources.

• Training managers and experienced instructors interested in becoming more involved in program / course planning and development.

Course participants are strongly encouraged to bring examples of training-related problems they face at work for discussion and investigation.

• What is Performance in the Workplace?
• Determining Problems or Opportunities
• The Performance Model and Principles
• The Human Performance System
• Training Needs Analysis - The First Steps
• Training Needs Analysis - Data Requirements
• Training Needs Analysis - Developing the Report
• Performing a Worth Analysis
• Determining Return On Investment