• Gain critical insights into the role of training in organisations.
• Increase your ability to influence management decisions on training and development.
• Learn to develop strategic plans for program development, maintenance and renewal.
• Exercise better financial management.
• Improve your management of training resources.
• Understand key concepts and lessons on integrating computer technology into training.

• Experienced trainers and those fully familiar with training principles and practice seeking to become training managers or lead a training unit.

Course participants are strongly encouraged to bring examples of training-related problems they face at work for discussion and investigation.

• From training to learning in organisations.
• Business and operational models for training.
• Systems thinking and a systemic approach to managing training.
• Training for organisational improvement: developing a strong vision.
• Strategic and operational planning.
• Effective financial management of the training unit.
• Staffing the training unit.
• Leading and guiding training staff.
• Measuring and evaluating trainer performance.
• Measuring overall results and return on investment (ROI).
• Integrating computer technology into training.