• Discover techniques and principles to improve your operational practices, solve problems and optimise benefits
• Identify areas for improvement in your facilitation processes
• Learn to secure your airport environment
• Learn how to apply performance measurement techniques to support key operational project needs
• Participate in challenging exercises, identify priorities and present results in a time-constrained environment,and reconcile divergent views

• Airport managers and supervisors in the fields of operation services, maintenance, engineering,
  security and safety
• Duty and station managers
• Commercial, financial, public relations managers and supervisors, bankers, investment firms, consultants and all in the aviation industry who need to get a sound understanding of airport operations

The Airport as an Operational System
Commercialization and Privatization
Customer Service
Relations with airlines
Facilitation
Airport Security
Safety
Managing the Environment
Emergency Preparedness
The Future of Airports

• Versión española