Management of Aviation Quality and Service / Gestión de la Calidad y Servicio al Cliente en la Aviación
Increase customer satisfaction and safety following industry best-practices.
How You Will Benefit
- Manage quality with a systemic, process-driven approach
- Develop a quality culture to increase customer satisfaction
- Understand the key processes of a quality system and its implementation
- Learn about the relationship between the ISO 9001: 2000 model and JAA and FAA quality standards
- Compare varied quality and service best practices within aviation
- Reduce your costs substantially
Designed for
- General managers from aviation-related organisations
- Managers from civil aviation administrations
- Flight and ground operations managers and supervisors
- Maintenance managers and supervisors
Course Content
- Model for quality management and customer service
- Quality culture
- Quality principles
- Process approach
- ISO 9001: 2000 model and ISO 9000 series standards
- Quality costs and process efficiency
- Quality and service policies
- JAA and FAA quality management standards
- Customer service standards
- Quality and service audits
- Organisation for quality management
- Integration of other management standards to a quality management system
Classroom Courses
| September 15 - September 19, 2008 |
| Geneva, Switzerland | Class No : 13220 | |
| Non-Members (USD) | $3,000.00 | Online - Email or Fax |
IATA / ICAO / ACI / IGHC Members,
IATA Partners, ANS Providers,
IATA Airport Advisors (USD) | $2,550.00 | Online - Email or Fax |
| Developing Nations* (USD) | $2,100.00 | Online - Email or Fax |
| * Applies to : IATA / ICAO / ACI / IGHC Members, IATA Partners, ANS Providers, IATA Airport Advisors headquartered in Developing Nations. |
| November 24 - November 28, 2008 |
| Singapore | Class No : 13221 | |
| Non-Members (USD) | $3,000.00 | Online - Email or Fax |
IATA / ICAO / ACI / IGHC Members,
IATA Partners, ANS Providers,
IATA Airport Advisors (USD) | $2,550.00 | Online - Email or Fax |
| Developing Nations* (USD) | $2,100.00 | Online - Email or Fax |
| * Applies to : IATA / ICAO / ACI / IGHC Members, IATA Partners, ANS Providers, IATA Airport Advisors headquartered in Developing Nations. |
Please note that if no sessions are listed above, then this course is currently
not scheduled for delivery in our IATA classrooms.
All IATA courses can be delivered to your offices and tailored to your
organisation's reality and needs. If you have a group of 15 or more individuals
for this course, please contact us at training.ymq@iata.org and we will
provide you with information about bringing this course to your offices at a
time convenient for you and your staff.
|