Focus on safety through error management and meet the new challenges of flight and ground safety management in a growing and complex civil aviation environment.

• Understand how to apply the accident investigation process
• Manage flight and ground safety effectively
• Develop awareness of error management and increase safety and efficiency
• Find out how to design an Error Management System
• Analyse the ICAO Annex 13 requirements
• Reduce your costs substantially and lower inherent risks

• General managers of aviation industry organisations
• Personnel from civil aviation authorities
• Managers and supervisors of flight and ground operations
• Maintenance managers and supervisors

• Accident investigation process
• ICAO Annex 13 and accident investigation
• Organisation of a safety management system
• Error management model
• Risk prevention
• Error response
• Problem and conflict solving
• Safety audits
• Causal factors analysis
• Identification of latent conditions within an organisation that increase risk
• Interaction between safety and quality management systems