This course explores the relationship between the air navigation service provider and its customers, and identifies key areas where cooperation and understanding can ensure the continued safe and economic growth of international aviation.

• Understand key areas where cooperation and understanding can ensure the continued safe and economic growth of international aviation
• Find a balance between the requirements of the user community and the capability of the service provider to meet these needs
• Articulate the role and importance of the International Civil Aviation Organization (ICAO) in providing safe international standards and the mechanisms by which all interested parties can collaborate at regional and international levels

• Senior Managers
• Middle Managers
• Managers / Supervisors

• Defining the roles and objectives of service provider and customer.
• Understanding the customer's requirements.
  Impact of human factors and attitudes to airspace management.
• Dimensioning the system to meet customer needs.
• Measuring the success of service provision.
  Managing airspace as a non-expandable resource.
• The need for international standardization and the basis for international cooperation.
  ICAO International Standards and ecommended Practices, and other international mechanisms for cooperation in infrastructure planning. 
• Safe capacity enhancement.
• Environmental constraints on all parties.
• Balancing cost & benefit.
• Review of major international airspace management models.
  What are the main user and provider organizations and mechanisms