Learn the skills to manage airline operations, ground operations including contracts, and to implement emergency response programs.

• Apply management skills in Airline Operations
• Develop and implement Emergency Response Plans
• Apply Quality Management to Airline Operations
• Apply management skills to Ground Handling 
• Apply management skills to Ground Handling Contracts

• Flight operations managers
• Ground operations managers
• Maintenance and engineering managers
• Finance and human capital managers

"Completing the IATA Diploma in Airline Operations proved beneficial in many ways. Firstly, it brought me up to date with the latest industry management trends and philosophies. It enabled me to broaden my outlook, not only with regard to the job I do today, but also with regard to the industry as a whole. Equally importantly, it provided an invaluable opportunity to make contact, and share experiences and information, with other professionals from diverse backgrounds within the industry."

Andrea Lucas, Flight Crew Recruitment Manager
Cathay Pacific Airways Limited

Candidates must complete two Required courses and two Elective courses within two years.

A passing mark of 70% or higher is required on all assignments and exams. A special distinction is awarded to candidates obtaining 90% or higher on all assignments and exams.